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Official Warranty & Care Guide

 

Premium PET-Backed Vinyl & TPU Protection Series

Thank you for choosing WRAPFORD. As a global provider of high-performance automotive films, we are dedicated to helping professional studios achieve excellence. This guide outlines our quality commitments and maintenance recommendations to ensure your vehicle remains in peak condition.

1. Professional Expectations

Before installation, we wish to share a professional perspective to ensure your expectations are aligned with the material's nature:

  • Film vs. Paint: While WRAPFORD PET-backed films offer an industry-leading finish that closely mimics automotive paint, a vehicle wrap is a high-performance flexible composite. It has its own unique characteristics and should not be expected to behave identically to a permanent, liquid-sprayed factory finish.

  • The Artisan Process: A perfect wrap is a craft. In complex recesses or deep curves, professional installers may use "inlays" or seams. These are necessary technical measures to ensure the film remains secure and tension-free over the long term.

2. Global Warranty Commitments

Our warranty covers manufacturing defects, including natural bubbling, delamination, spontaneous cracking of the substrate, or adhesive failure under normal use.

I. PET High-Molecular Vinyl Series (Vinyl Wrap)

  • Warranty Period: 2 Years

  • Coverage:

    • Guaranteed adhesive stability and bond under normal conditions.

    • Guaranteed clean removal within the warranty period, leaving minimal residue and ensuring the film does not become brittle.

  • Note: Minor colour variations may exist between different production batches.

II. TPU Paint Protection Film Series (PPF)

  • Warranty Period: 5 Years

  • Coverage:

    • Guaranteed against cracking, bubbling, or delamination not caused by external impact.

    • Guaranteed clean removal without adhesive residue.

    • Guaranteed safety for Original Equipment Manufacturer (OEM) paint on metal panels during professional removal.

3. Paintwork & Liability Limitations

  • OEM Paintwork: WRAPFORD’s warranty is designed specifically for Original Equipment Manufacturer (OEM) paint on metal surfaces. We cannot guarantee the same results for re-sprayed panels, aftermarket body repairs (filler/bondo), or painted plastic components, as the bond strength of the underlying surface is outside our control.

  • Material-Only Coverage: As a material manufacturer, WRAPFORD’s liability is strictly limited to the replacement of the defective film. This warranty does not cover secondary costs, including labour fees, installation expenses, or loss of vehicle use.

4. Aftercare & Maintenance

To preserve the longevity and appearance of your WRAPFORD finish, we recommend the following gentle care routine:

  • The Curing Period: Do not wash the vehicle for the first 24 hours post-installation. Avoid high-pressure washing for the first 7 days to allow the adhesive to fully settle.

  • Cleaning Protocol: Hand washing is the preferred method. If using a pressure washer, keep the nozzle at least 50cm away from the edges and avoid spraying at a sharp angle toward the seams.

  • Environmental Hazards: Bird droppings, tree sap, fuel spills, and road salt are highly corrosive. These should be rinsed off with clean water within 24 hours to prevent permanent etching or marking.

  • Storage: Whenever possible, park in a garage or shaded area. Prolonged exposure to extreme UV or harsh outdoor environments will naturally accelerate the ageing of any automotive material.

5. Claim Support

In the event of a manufacturing issue, please contact your original installation studio with the following:

  1. The Batch Number: Found on the product core or original packaging.

  2. Proof of Installation: Including clear photos or video evidence of the concern.

Our technical team will review the documentation to provide the necessary material support as quickly as possible.

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